1. Order Processing Orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an order confirmation via email once your order has been accepted.

2. Delivery Timeframe Customers should expect to receive their items within 5 business days of placing their order. Please note that delivery timelines are estimates and may vary depending on your location and logistics conditions.

3. Delivery Coverage We currently deliver across Nigeria via GIG Logistics. Delivery availability and timelines may vary by state or local government area. If you are unsure whether we deliver to your location, please contact us before placing an order.

4. Shipping Fees Shipping fees are calculated at checkout based on your delivery location and order size. Any applicable fees will be displayed before you complete your purchase.

5. Order Tracking Once your order has been dispatched, you will receive a tracking number to monitor your delivery. You can use this to track your shipment directly with GIG Logistics.

6. Delays & Disruptions While we make every effort to meet estimated delivery timelines, FillWelle is not liable for delays caused by third-party logistics providers, adverse weather, public holidays, or other circumstances beyond our control. In the event of a significant delay, we will endeavour to notify you promptly.

7. Failed Deliveries If a delivery attempt is unsuccessful due to an incorrect address or unavailability of the recipient, re-delivery fees may apply. Please ensure your delivery details are accurate at checkout.

8. Damaged or Lost Items If your order arrives damaged or is confirmed lost in transit, please contact us within 48 hours of the expected delivery date. We will work with our logistics partner to resolve the issue as quickly as possible.

9. Contact For shipping enquiries, please reach us at info@fillwelle.com or via our website contact page.

Return, Refund and Cancellation Policy

Returns We accept returns within 7 days of delivery. Items must be unused, in their original packaging, and in the same condition received.

To initiate a return, contact us at info@fillwelle.com with your order number and reason for return. We'll provide return instructions within 24–48 hours.

Non-Returnable Items The following items cannot be returned:

• Opened or used fitness/wellness products
• Apparel that has been worn or washed
• Sale or discounted items

Refunds Once we receive and inspect your return, we'll notify you of approval or rejection. If approved, your refund will be processed within 5–7 business days back to your original payment method via Paystack. Processing times may vary depending on your bank.

Exchanges We only replace items that are defective or damaged. Contact us at info@fillwelle.com to arrange an exchange.

Shipping Costs Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.

Contact For any refund or return queries, reach us at info@fillwelle.com.

Cancellations

Orders can be cancelled within 24 hours of placement for a full refund. Contact us at info@fillwelle.com with your order number.

Once dispatched, orders cannot be cancelled — please refer to our Return Policy. Sale and custom items are non-cancellable.

Refunds on approved cancellations are processed within 5–7 business days via Paystack.